Privacy Policy

This Privacy Policy explains how KRISHNA AUTOMATION (“we”, “our”, “us”) collects, uses, discloses and protects personal information obtained through our website, enquiry forms, WhatsApp, email, phone calls and other communication channels.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Basic contact details such as your name, phone number, email address and city/location.
• Project and site-related details that you share for surveys, quotations and solution design.
• Communication history via enquiry forms, WhatsApp, email, phone calls and other messaging tools.
• Technical information such as IP address, browser type, device details and pages visited, collected through cookies and analytics tools, where enabled.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Responding to your enquiries and providing quotations, proposals or site survey details.
• Planning, executing and supporting installation, commissioning and maintenance activities.
• Improving our website, services and customer experience.
• Sending important updates related to projects, service reminders, AMC or changes to this policy.

3. Legal Basis & Consent

By contacting us or submitting your details through our website, WhatsApp or other channels, you consent to the collection and use of your information as described in this Privacy Policy, to the extent permitted under applicable laws in India.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Our employees and authorised partners who need the information to deliver services or support to you.
• Third-party service providers such as logistics partners, OEMs, IT service providers or communication tools, strictly for enabling our services.
• Government authorities, regulators or law enforcement agencies, if required by applicable law or legal process.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand website usage and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain features of the website.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by applicable laws and regulations, including for accounting, tax or legal purposes

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permissible.
• Object to or request restriction of certain types of processing.

To exercise these rights, you can contact us using the details provided in the “Contact Us” section below.

9. Third-Party Links

Our website may contain links to third-party websites, tools or platforms. We are not responsible for the privacy practices, content or security of those third-party sites. You are encouraged to review their privacy policies separately.

10. Children’s Privacy

Our services are primarily intended for businesses, institutions and adult individuals. We do not knowingly collect personal information from children below the age permitted by applicable law without appropriate parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our services. The updated version will be posted on this page with a revised “Last Updated” date, and will be effective from the date of posting.

12. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or our handling of your personal information, please contact:
KRISHNA AUTOMATION
Address: C-48/1, Kurmanchal Nagar, Indira Nagar, Lucknow, Uttar Pradesh, India - 226016
Phone: CALL
Email: krishnaautomation2701@gmail.com